Stay Connected with Patients 24/7 through Healthcare Call Center Services

Choose OutsourceRCM for reliable and efficient healthcare call center services. With over 400 trained agents across eight delivery centers, we specialize in healthcare custom service. Our rigorous quality standards and in-depth training ensure a high patient satisfaction score for our clients.

Our medical answering services are available 24/7, allowing healthcare providers to focus on patient care. Join our extensive network of physician groups, hospitals, and healthcare providers globally, aiming to enhance the patient experience, minimize leakage, and boost revenue.

Healthcare Call Center Services: Elevating Patient Care with OutsourceRCM’ Expertise

With our comprehensive services, we unlock seamless communication, empowering patients and delivering exceptional care standards—experience excellence in patient support with our advanced and efficient Healthcare Call Center Solutions.

Appointment Scheduling

Helping patients schedule appointments with doctors, specialists, or healthcare facilities efficiently.

Patient Registration

Collecting and verifying patient information, including personal, insurance, and medical history, accurately.

Insurance Verification

Ensuring patients' insurance coverage, benefits, and eligibility are verified promptly.

Billing and Payment

Handling billing inquiries, processing payments, and providing transparent information on healthcare costs.

Prescription Refill Management

Assisting patients with prescription refills, coordinating with pharmacies, and addressing medication queries promptly.

Medical Advice and Triage

Offering reliable medical advice, assessing symptoms, and prioritizing urgent medical needs effectively.

Health Information Line

Providing comprehensive health information, answering healthcare questions, and guiding preventive care measures.

Care Coordination

Facilitating seamless communication and coordination among healthcare providers for optimal patient care.

Patient Follow-up

Conducting thorough post-treatment or post-discharge follow-up calls to ensure patient satisfaction and address concerns.

Physician Referral

Assisting patients in connecting with suitable healthcare providers or specialists based on their specific needs.

Health Insurance Assistance

Offering detailed information on health insurance plans and coverage options, and assisting with enrollment or policy queries.

Medical Equipment Support

Providing prompt assistance with medical equipment inquiries, including supply orders, troubleshooting, and repairs.

Patient Education

Offering educational resources, materials, and information on specific medical conditions, treatments, or procedures accurately.

Language Interpretation Services

Ensuring effective communication between non-English speaking patients and healthcare providers through interpretation services.

Telehealth Support

Assisting patients with setting up and troubleshooting telehealth appointments, guiding them on telemedicine platforms, and promptly addressing technical issues.

OutsourceRCM - Healthcare Call Center Outsourcing

Outsource your healthcare call center needs to OutsourceRCM and benefit from our comprehensive range of services. With 24/7 support, we streamline patient experiences, handle billing inquiries, and offer medical advice. Join our 90% client retention rate and experience a 40% reduction in operational costs.

OutsourceRCM’ Healthcare Call Center: A Comprehensive Analysis of Real-Life Case Studies Demonstrating the Remarkable Impact

Learn how OutsourceRCM' healthcare call center can assist your healthcare organization in maximizing its revenue potential. Explore our case studies to observe the significant changes we have made for healthcare
providers across the industry.

OutsourceRCM Helps Southern California Home Infusion Provider Achieve 98% Accuracy in Medical Billing

Fort Myers Medical Billing Company Sees 40% Increase in Revenues with Seamless Transition to ICD-10 Implementation

OutsourceRCM Achieves 98% Accuracy and 24-Hour Turnaround Time for Healthcare Support Services

OutsourceRCM has Garnered Highly Positive Feedback for its Outstanding Performance, Effectively Turning Frustration into Sheer Delight

Welcome to our Client Reviews section, where the voices of satisfied clients echo the impact of OutsourceRCM' services. These testimonials underscore how our solutions have significantly enhanced operational efficiency, elevated patient care, and enabled cost-effective healthcare management.

Joan Palmeiri, President,

Healthcare Consulting company

I want to thank you both for the great job you are doing. I could not be happier with my decision to work with you. I am looking forward to our continued relationship and growth.

Kavita Wadhwani,

CEO, CHPPS, CA

OutsourceRCM helped us identify the errors in our billing system that led to delays & losses. Today, we do not worry about internal billing anymore.

Dr. Naras Bhat,

Allergy & Weight Loss Center, PA

They have managed our RCM services with such competency that we have maximized reimbursement year-on-year.

Owner,

Healthcare Management Consultant, TX

The team at OutsourceRCM has reduced the burden on my shoulders and made my life so much easier! They are extremely professional and never seem to skip a beat. I am extremely glad that I found them and recommend everyone to give their services a try.

Private Practice Therapist,

Washington

Your knowledge of billing codes and carrier specific ancillary forms is second to none. I have never had such an experience of claims coming back so much faster. What I like the most is despite having over 200 other clients to attend to, you never fail to deliver first class customer service and results to us.

Healthcare Call Center
Services