Overview
Our client belongs to the healthcare services industry and is a prominent professional in the U.S. ophthalmology sector. The client caters to a diverse patient population, focusing on providing comprehensive healthcare solutions. They approached us because of our expertise in precharting services, which enhances the quality of care and streamlines their operations.
The Story of our Client
- The client, an experienced ophthalmologist based in the USA, was seeking assistance in their ophthalmology services.
- The client needed professional precharting services, which involves the meticulous input of a patient's historical data from their most recent visit, which is crucial in determining their current condition.
- This facilitates ongoing care and enables ophthalmologists to make informed patient health decisions.
The Challenge Faced by Our Customer
The client's primary challenge involved the need for skilled in-house resources to prepare ophthalmology pre-charts. Precharting requires a deep understanding of the process and a highly trained team with expertise in ophthalmology that aligns with U.S. healthcare standards. The client found difficulties with the following:
- Specialized medical terminology
- Complex eye anatomy
- Deciphering illegible handwriting
- Interpreting abbreviations, and
- Managing multiple data sources
The Solution
Addressing the client's needs, we embarked on a detailed data entry process from the patient's most recent chart notes. This involved preparing the chart with essential information such as the Chief Complaint (CC), Other History, Specialty Medications, Comprehensive Past History (covering Medical, Surgical, Family, and Social History), Allergies, Review of Systems, Vision and Performance details (including Visual Acuity, Refraction, and IOP), and the doctor's previous assessment. The collation of these details provided a comprehensive picture of the patient's current status, facilitating a smoother path for the doctors to continue their medical care.
- We used Nextech EHR software to prep the encounters, facilitating efficient data management. Each team member, with a minimum of 5 years of experience in the field, brought a unique skill set to the task. Our expertise includes handling various medical documents, including ophthalmology reports, chart notes, handwritten entries, and special test reports.
- We followed a unique methodology, leveraging our deep knowledge of ophthalmology to simplify the pre-charting task. We obtained information from various medical reports, ensuring the same diagnosis was not entered more than once. The most recent stage of the diagnosis was used, which aided physicians in determining the appropriate stage for continued care.
The Result
Our approach yielded results focused on meeting deadlines, maintaining high work quality, and ensuring client satisfaction. Our positive client testimonials and long-lasting relationships testify to our dedication and commitment.
- We delivered projects on time, enhancing operational efficiency and minimizing disruptions.
- Our strict quality standards ensure accurate, error-free, and industry-compliant data.
- Feedback is actively sought to align with the client's needs, and our services are tailored to meet individual requirements.
- We maintained open communication, complied with regulations, and integrated client feedback for continuous improvement.
OutsourceRCM: Your Partner for Efficient Healthcare Solutions
OutsourceRCM is a reliable partner for healthcare professionals with expertise in providing efficient healthcare solutions for 15 years. Our approach combines human expertise, technology, and quality assurance to enhance business operations. We are here if you seek a dependable, efficient, and synergistic healthcare partner to reach your goals.
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