Overview
Established in 2007 our client is a distinguished California based medical imaging firm renowned for it’s medical imaging firm, specializing in high-quality services such as MRI, CT scans, and X-rays. They excel in delivering accurate diagnostic solutions to address a wide range of healthcare needs.
The client sought a dependable teleradiology partner to achieve a turnaround time of 12-24 hours for diverse imaging methods, including X-rays, US, Oncology, MRI, and CT. Their aim was to swiftly eliminate backlogs and establish consistent back office support
OutsourceRCM crafted a comprehensive strategy, including checklist-driven compliance, PACS software training, certified radiologist team, streamlined processes, and advanced equipment, to fulfill client requirements efficiently.
The Story of our Customer
- Based in California, our distinguished client specializes in MRI, CT scans, X-rays, and more, offering cutting-edge diagnostic solutions.
- Seeking enhanced efficiency, they partnered with us to streamline turnaround time to 12-24 hours, eliminate backlogs, and secure reliable back-office support.
- Our tailored plan encompassed compliance enhancement, PACS software training, and a certified radiologist team. The outcome? Swift, accurate diagnoses empowered by technology and expertise, embodying a success story of transformation and collaboration.
The challenge faced by our Customer
In delivering essential back-office support to our client, we strategically devised and executed a comprehensive plan to address the following key challenges:
- Conduct a thorough bottleneck analysis to expedite backlog elimination.
- Engineer an efficient process for achieving a turnaround time of less than 24 hours.
- Acquire a deep understanding of the client's PACS system through comprehensive familiarization.
The Solution
Through careful analysis of client requirements, we devised a comprehensive strategy to tackle challenges:
- Created a checklist-based work plan, validated by Quality Control.
- Conducted exhaustive PACS software training.
- Formed an exclusive team of certified radiologists.
- Optimized processes by addressing bottlenecks.
- Integrated advanced radiology equipment for time efficiency.
The Result
Our partnership delivered tangible and impactful outcomes for the client:
- Achieved a remarkable reduction in turnaround time to an impressive range of 12-24 hours.
- Realized substantial cost savings, with a significant improvement of at least 40%.
- Enhanced billing efficiency by an impressive 50%, optimizing financial processes
Leverage OutsourceRCM to Optimize your Billing System
OutsourceRCM stands as a premier business process outsourcing firm, boasting skilled professionals located within 5 global delivery centers worldwide. Our comprehensive array of services spans inbound support to outbound call center solutions, providing a holistic resource encompassing human expertise, process acumen, advanced technology, infrastructure support, and rigorous quality assurance measures – all geared toward amplifying the scalability of your business operations.
If you seek a dependable, lucrative, and synergistic healthcare BPO partner to realize your goals, we encourage you to establish prompt contact with us
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