Overview
Our client, a major healthcare provider focusing on neurology and orthopedics, struggled to improve their pre-charting methods. They needed a partner to prepare patient charts, making sure they were correct, followed the rules, and arrived on time to boost how they worked and cared for patients.
OutsourceRCM, as a top company aiming to cause a revolution in healthcare through wide-ranging medical support services, teamed up with the client to tackle these issues.
Since it began in 2004, OutsourceRCM has led the way in making healthcare operations run smoother while following strict HIPAA rules. Using our know-how in EHR systems medical paperwork, and making processes better, we created custom workflows to increase efficiency and accuracy.
The Story of the Client
The client aimed to cut down on paperwork for doctors while boosting the accuracy of records and making workflows more productive.
To reach these aims, they needed help with:
- Getting neurology charts ready.
- Preparing orthopedics charts, including planning future visits.
- Sticking to medical rules while using specialty-specific terms.
The Challenge
Neurology-Specific Challenges
- Managing complex terminology and anatomy related to spine and brain care.
- Interpreting illegible handwriting and processing diverse patient data sources.
Orthopedics-Specific Challenges
- Initial unfamiliarity with ECW software.
- Preparing detailed patient charts two weeks in advance.
- Mastering orthopedics-related medical terms and workflows.
These challenges created inefficiencies in their charting process, hindering doctors from focusing fully on patient care.
The Solution
OutsourceRCM developed a comprehensive and tailored pre-charting process:
- EHR Proficiency
We leveraged advanced tools, including ECW and neurology-specific EHR systems, to streamline chart preparation and documentation.
- Workflow Optimization
We reviewed post office visits, highlighted key treatment details, and compiled comprehensive patient histories. This included:
- Current medications, medical and surgical histories, allergies, and hospitalizations.
- Summarizing test findings and integrating them into the HPI (History of Present Illness).
- Preparing a ROS (Review of Systems) template tailored to the upcoming visit.
- Quality Assurance
Strict quality control protocols were established to ensure error-free and compliant documentation.
- Adaptability and Training
Our team quickly adapted to client-specific processes and provided ongoing training to align with the client’s requirements.
The Result
The collaboration delivered exceptional outcomes:
- Increased Efficiency: Streamlined workflows allowed doctors to focus on patient care without administrative distractions.
- Enhanced Accuracy: High-quality charts with accurate patient information reduced errors and compliance risks.
- Timely Delivery: Advanced preparation ensured charts were always ready for upcoming appointments.
- Client Satisfaction: Higher operational efficiency and improved physician and patient satisfaction.
Conclusion
At OutsourceRCM, we have built a robust business model that guarantees decreased denials and significant improvements in cash flow for our clients. By addressing the unique challenges of this healthcare provider, we delivered measurable benefits, including improved efficiency, reduced administrative burdens, and enhanced patient care.
Contact us today to explore how our healthcare solutions can transform your operations and improve your patient care workflows.
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