Healthcare BPO partners play an important role in assisting healthcare providers to manage their huge workloads. A typical healthcare provider’s work consists of voluminous front-office and back-office tasks.
The efficient handling of both these is quite a daunting task in an increasingly competitive healthcare landscape. But it is critical to stay true to their core value which is medical care while expanding business. A bpo healthcare company helps enterprises to make both these ends meet.
A lot however depends on how competent your healthcare BPO partner is.Good partners make the going easy for you by matching your evolving needs at an equal pace. In the same way, a bad partner can create more hurdles than solve them. Therefore, it is important to choose the right partner at the onset. In this blog, we look at the top 4 things to consider for choosing a healthcare BPO company.
Qualities You Should Look for In a Healthcare BPO Partner
1. Experience
Healthcare providers have many critical processes like denial billing and coding, denial management, accounts receivables, and others. These processes involve a large number of back-office tasks. Now, it is essential for healthcare BPOs to ensure that these tasks are done efficiently to ensure a regular inflow of money.
A BPO healthcare with considerable experience will help you navigate through the different challenges associated with the process. This includes a change in regulations. Incidentally, such regulatory changes is the only constant in the healthcare industry. Only an experienced healthcare bpo can help you adapt to the constantly changing rules at great speed.
2. Team
A good healthcare BPO generally has a great team of back-office professionals. These professionals have adequate knowledge and exposure to all critical processes. Therefore, it is a must to inquire about their team and the hiring process. Need be, evaluate the team to understand their skill levels.
Look for the kind of certifications they have and how they assist their employees to upgrade their skills. Also, you must look for things like quality control mechanisms, escalation matrices, attrition rate, infrastructure, data security, etc.
3. HIPAA Compliance
Your healthcare BPO partner must be fully committed to HIPAA requirements. This will ensure you always stay compliant with HIPAA rules and regulations.
A good BPO healthcare company will always have a dedicated team to take care of HIPAA requirements.
The team will oversee processes within to make sure things are fully compliant. Likewise, the team will stay updated with the latest rules introduced by HIPAA and fine-tune their processes to abide by them. This spares you from the possibility of facing any litigation.
4. Testimonial
A BPO healthcare company of repute will have a great track record and will be proud to talk about them to you. Therefore, looking at the testimonials will give you an idea of how good they actually are.
Also, look at the clientele list. An expert service provider will provide service to the best healthcare practices and will rattle names off to validate their competence. Sometimes, they may not have big names to their credit. In such cases, look for the number of return clients they have or the number of years of association with a particular client.
Why Choose Us as an Eminent Healthcare BPO Partner?
As an eminent healthcare BPO partner, we strive to provide solutions that allow you to focus more on your core objectives instead of being bogged down by administrative tasks.
We start the process by conducting a careful analysis of your organization’s size, revenue cycle management framework, and infrastructure. Based on these findings, we assign trained and certified RCM experts who have experience working in an operational environment and infrastructure akin to yours.
You are assigned a project manager who acts as the single point of contact during the contract lifecycle. The manager keeps you updated with the project status and resolves all kinds of operational issues.
Our end-to-end healthcare back-office support helped a prominent US-based health insurance company achieve a 50% boost in productivity and a 40% reduction in OPEX among many other benefits.
In another instance, our team of medical billing experts aided a leading medical practitioners group to reduce outstanding AR to less than 10% within a very short span of time.
Who We are and Why are We Considered as an Industry Expert?
This article is penned by professionals at MedBillingExperts, an eminent healthcare BPO support provider. Our range of services includes medical coding and billing, teleradiology services, revenue cycle management, A/R management, among others.
